Opulent Items
Opulent Items Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Opulent Items has 2.4 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cool design, Style and looks.
Cons: Bad quality and terrible customer service, Customer service, Deception.Recent recommendations regarding this business are as follows: "Better buy someone thing local.", "Check the quality before ordering", "They stood behind there promise".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Opulent Items has 2.4 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Cool design, Style and looks.
Cons: Bad quality and terrible customer service, Customer service, Deception.Recent recommendations regarding this business are as follows: "Better buy someone thing local.", "Check the quality before ordering", "They stood behind there promise".
Most users ask Opulent Items for the refund as a solution to their issues.
Review authors value the most Location and Website. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Why was I What was I charged for? ,I would like a refund@
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong design with recliners
- Style and looks
- Not comfortable
- Console
- Design
Preferred solution: Let the company propose a solution
User's recommendation: Better buy someone thing local.
Interested in buy one your sectionals
Preferred solution: Apology
Quality issues
- Cool design
- Bad quality and terrible customer service
User's recommendation: Check the quality before ordering
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey went above and beyond to resolve
- Cool design
- Initial defect
Preferred solution: Resolved
User's recommendation: They stood behind there promise
Lied about replacement
Preferred solution: Let the company propose a solution
Erroneous charge for a product never ordered
Preferred solution: Full refund
Erroneous charge for a product never ordered
FAKE LEATHER! Buyer Beware
After purchasing our $3000+ sofa from Opulent Items, we quickly realized that this company is a fraud. The 100% Italian Leather Sofa sold to us is NOT LEATHER and is actually made in China. The "leather" you see in the photos started cracking and peeling only months after we purchased it and its gotten worse over time. Buyer Beware!
After months of no response from the company, the owner, Henry, responded to my BBB complaint. He explained to me that although we paid an upcharge for the 100% leather option, that only a portion of the sofas he sells are actually leather. He included a diagram outlining the leather vs non-leather parts. The part that is peeling and cracking on our sofa is marked as being real leather on his diagram. I pointed this out to him and he stopped responding. He did not offer me a refund or a replacement and he continues to sell fake leather couches to people and lie about his customer interactions.
All we asked for was what we paid for- a 100% real leather couch.
In his response here, he blames us for not taking care of the couch and conditioning it, but this is not the issue- the issue is that the couch is NOT LEATHER! We had two independent leather technicians who have worked over 20 years refinishing and restoring leather and they confirmed that Henry sold us a VINYL couch and NOT a LEATHER one. We hope no one else gets duped by this con-artist.
- Deception
- Slow delivery
- Customer service
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vernon, California2 yr old sofa
- Bad quality and terrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBuyer beware!!
HORRIBLE!
Update: Opulent items just called me because he was pissed that I left a truthful negative review. It’s surprising because he did not reply to any of my emails or call me back after all those voice messages I left earlier this year and last year.
He left a nasty rude voice message. I wish I could post it here so you all could hear it. I do not need anything from him.
I just wanted to leave an honest review for this man. That’s all.
Resolved: Worst customer service
got a call back after i wrote this review
Amazing
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAvoid
Love the sofa but they will keep calling tell u do this review
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I want to buy sofas from them , but like more bad reviews then good